Privacy Policy

Privacy Policy

This Privacy Policy was last updated on February 14, 2020.

This Privacy Policy discloses the privacy practices for Hazelbaker Lactation Institute (known from here as “HLI”) and online learning at For the purposes of this Privacy Policy, all references to HLI includes online learning at and any related services. HLI collects and processes data about our users and want our users to understand what information we collect, and how we use it.

By using HLI, you agree to the terms of this Privacy Policy. You should not use HLI if you do not agree with this Privacy Policy, our Cookie Policy, or our Terms of Use.

  1. What Information Do We Collect?

We collect certain data from you directly, like information you enter yourself, data about your participation in courses, and data from third-party platforms that allow you to connect with HLI. We also collect some data automatically, like information about your device and what parts of our website you interact with or spend time using.

For example, in order to use certain features on our website, you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, password, gender, and date of birth.  You can also choose to provide profile information like a photo, headline, website link, social media profiles, or other data. Any profile information you provide will be publicly viewable by others, and may be stored along with other data we collect.

Parts of the website may allow you to interact with other users or share content publicly, including by posting reviews on a course page, asking or answering questions, sending messages to students or instructors, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted.

When you enroll in and take courses, we collect certain data including which courses, assignments and quizzes you have started and completed; your exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, and other items submitted to satisfy course requirements.

If you make purchases, we collect certain data about your purchase (such as your name and address) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code. For security, HLI does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data. HLI uses Shopify, a third-party payment processor, to process any payments you make. Check out Shopify’s Terms of Use and Privacy Policy for more information on how they use your information.

Data About Your Accounts on Other Services   

We may obtain certain information through your social media or other online accounts if they are connected to your HLI account. If you login to HLI via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on the platform or service we may collect your name, profile picture, account ID number, login email address, location, physical location of your access devices, gender, birthday, and list of friends or contacts.

If you access our website or services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.


We may invite you to complete a survey, either through our website, via email, or a third-party platform. If you participate, we will collect and store the data you provide as part of participating, such as your name, email address, date of birth, or phone number. That data is subject to this Privacy Policy unless otherwise stated. The data collected will be used to administer the promotion or survey, including for notifying winners and distributing rewards. To receive a reward, you may be required to allow us to post some of your information publicly (like on a winner’s page). Where we use a third-party platform to administer a survey, the third party’s privacy policy will apply.

Communications and Support

If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide or that we collect through automated means. We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.

Our website automatically collects and stores technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types. We collect and store usage statistics about your interactions with our website, including courses accessed, time spent on pages, pages visited, features used, your search queries, click data, date and time, and other data related to your use of the website. We may also collect and store your approximate geographic location calculated based on your IP address.

If you communicate with other learners or instructors through our website, we may collect and retain the content of those communications.

  1. How Do We Get Data About You?


We use tools like cookies, web beacons, analytics services, and advertising providers to gather the data listed above.

We use cookies (small files that websites send to your device to uniquely identify your browser or device or to store data in your browser) for things like analyzing your use of the website, personalizing your experience, making it easier to log into the website, and recognizing you when you return. We use web beacons (small objects that allow us to measure the actions of visitors and users using the Services) for things like identifying whether a page was visited, identifying whether an email was opened, and advertising more efficiently by excluding current users from certain promotional messages.

You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the website, and your experience may be different or less functional. Our use of cookies is described more fully in our Cookie Policy.


We use third-party browser services like Google Analytics, to help us analyze your use of our website, including information like the third-party website you arrive from, how often you visit, usage and performance data, and your geographic location. We use this data to improve our website, better understand how our website performs on different devices, and to provide information that may be of interest to you.

Online Advertising

We use third-party advertising services to deliver advertising about our website and services on other websites and applications you use. The ads may be based on things these ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services, and may be tailored to your interests.

Depending on the types of advertising services we use, they may place cookies or other tracking technologies on your computer, phone, or other device to collect data about your use of our website and services, and may access those tracking technologies in order to serve these tailored advertisements to you.

3. What Do We Use Your Data For?

We use your data to do things like provide our services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our website, analyze how people use our website, and as required by law or necessary for safety and integrity.

We use the data we collect through your use of the website in order to:

  1. Who Do We Share Your Data With?

We share certain data about you with instructors, other students, companies performing services for us, our business partners, any companies helping us run surveys, and advertising companies who help us promote our website. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. We can share data in other ways if we get your consent.

We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:

HLI does not sell your personal information or the personal information of any of our users.

  1. Security

We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account.

HLI takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. No system can be 100% secured, so we cannot guarantee that communications between you and HLI or any information provided to us in connection with the data we collect will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact with any concerns.

  1. Your Rights

You have certain rights around the use of your data. You can update or terminate your account from within our website, and can also contact us for individual rights requests about your personal data. You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.

If you have any questions about your data, our use of it, or your rights, contact us at

  1. Accessing, Updating, and Deleting Your Personal Data

To request to access, correct, or delete your personal data, email or write to us at:

Hazelbaker Lactation Institute

Attn: Privacy/Legal Team,

5115 Olentangy River Road, Columbus, Ohio 43235


Please allow up to 30 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.

  1. Users in California

If you live in California, you have certain rights related to accessing and deleting your data, as well as learning who we share your data with. Users who are California residents have certain rights under the California Consumer Privacy Act, (“CCPA”). If you are an eligible California user, included in these rights are:

To exercise any of these rights under CCPA, email or write to us at:

Hazelbaker Lactation Institute

Attn: Privacy/Legal Team

5115 Olentangy River Road

Columbus, Ohio 43235


Most importantly, HLI does not sell your personal information or the personal information of any of our users.

Since the internet industry is still working on Do Not Track standards, solutions, and implementations, we do not currently recognize or respond to browser-initiated Do Not Track signals.

  1. Users in Nevada

As is the case for all of its users, HLI does not sell its users’ personal information or personal data. Nonetheless, if you are a resident of Nevada, and would like to request that we do not sell your personal information, you can request to opt out of the sale of covered information by emailing or write to us at:

Hazelbaker Lactation Institute

Attn: Privacy/Legal Team

5115 Olentangy River Road

Columbus, Ohio 43235


  1. Updates & Contact Info

This Privacy Policy may be updated or amended from time to time. Any updates will be posted on our site with a new effective date. If we make any material changes, we will take reasonable steps to notify you in advance of the planned change. If you continue to use the website after the effective date of any change, then your access and/or use will be deemed an acceptance of the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.

If you have any questions about our Privacy Policy, please email us at

 Cookie Policy

This Cookie Policy was last updated on February 14, 2020

What Are Cookies?

Cookies are small text files stored by your browser as you browse the internet. They can be used to collect, store, and share data about your activities across websites, including on HLI. Cookies also allow us to remember things about your visits to HLI, like your preferred language, and to make the site easier to use.

We use both session cookies, which expire after a short time or when you close your browser, and persistent cookies, which remain stored in your browser for a set period of time. We use session cookies to identify you during a single browsing session, like when you log into HLI. We use persistent cookies where we need to identify you over a longer period, like when you request that we keep you signed in.

Why does HLI use cookies and similar technologies?

We use cookies and similar technologies to deliver, measure, and improve our services in various ways. We use these cookies when you visit our site. As we adopt additional technologies, we may also gather additional data through other methods.

We use cookies to understand and save your preferences for future visits, to remember your settings and other choices you have made, and to compile data about site traffic and user interaction so that we can offer better experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our services.

Third-Party Cookies

Cookies may be set by an organization other than HLI. These third-party cookies may come from websites such as YouTube, Twitter, Facebook, Google Plus or other social media services, if you have accessed HLI via a link from one of these websites. Since the cookie policies of these sites change over time, you should determine their policies by visiting the privacy policy pages of these sites directly.

We may also work with third-parties, such as Google Analytics, who use cookies and similar technologies to help us analyze how users use our services, including by noting the sites from which you arrive. Those service providers may either collect that data themselves or we may disclose it to them. We use this data to customize HLI with more relevant content, to provide you with more relevant advertising, and to improve our services.

You can opt out of some of these services through tools like the Google Analytics Opt-Out Browser Add-On.

To learn more about targeting and advertising cookies and how you can opt out, visit

What are my privacy options?

You have a number of options to control or limit how we and our partners use cookies:

Updates & Contact Info

This Cookie Policy may be updated or amended from time to time. Any updates will be posted on our site with a new effective date. If we make any material changes, we will take reasonable steps to notify you in advance of the planned change.

If you have any questions about our use of cookies, please email us at